Your rights as a patient of Cells4health
We consider you a partner in your healthcare. When you are well informed, participate in treatment decisions and communicate openly with your healthcare provider and
other healthcare professionals, you help make your care as effective as possible. At Cells4health, we encourage respect for the personal preferences and values of each individual.
As a natural outgrowth of our organizational values and mission, the board of directors, the medical staff and the employees of Cells4health and affiliates jointly affirm and recognize the following
rights and responsibilities of patients:
- You have the right to considerate and respectful care regardless of race,color,religion,national origin,sex,age.
- You have the right to have your cultural beliefs respected during treatment.
- You have the right to be well informed about your illness, treatments and likely outcome and to discuss this information with your healthcare provider. You have the
right to know the names of people treating you.
- You have the right to be informed of your rights, prior to receiving or discontinuing care, including resuscitative services.
- You have the right to have an advance directive, such as a living will or medical power of attorney. These documents express your choices about your future care or
name someone to decide if you cannot speak for yourself. If you have a written advance directive, you should provide a copy to the hospital, your family and your healthcare provider.
- You have the right to privacy. The hospital, your doctor and others caring for you will protect your privacy as much as possible.
- You have the right to have a family member or representative of your choice notified promptly upon your admission to Cells4health.
- You have the right to expect that treatment records are confidential unless you have given permission to release information or reporting is required or permitted by
law. When the hospital releases records to others it emphasizes the records are confidential.
- You have the right to review your medical records and to have the information explained, except when restricted by law.
- You have the right to expect Cells4health will give you necessary health services to the best of our ability. Treatment, referral or transfer may be recommended. If
transfer is recommended or requested, you will be informed of risks, benefits and alternatives. You will not be transferred until the other healthcare entity agrees to accept you.
- You have the right to a process for prompt resolution of grievances.
In addition to rights, you have responsibilities as a patient.
- You are responsible for providing information about your health, including past illness, hospital stays and use of medicine. You are responsible for asking questions
when you do not understand information or instructions. If you believe you can't follow through with your treatment, you are responsible for telling your doctor.
- This hospital works to provide care efficiently and fairly to all patients and the community. You and your visitors are responsible for being considerate of the needs
of other patients, staff and the hospital. You are responsible for working with the hospital to arrange payment when needed.
- Your health depends not just on your hospital care, but in the long term, on the decisions you make in daily life. You are responsible for recognizing the effect of
lifestyle on your personal health.
Cells4health will make every effort to promptly address and resolve any patient care concerns that are brought to our attention. If you or your family have a concern, you are encouraged to speak
with your primary care giver the nurse manager on your unit or the supervisor of the department where you received a service.
Formal Grievance Process
If you or your representative feels certain issues or concerns cannot be resolved informally, or if such issues or concerns are not resolved to your satisfaction, you or your representative may file
a patient grievance.
1. Contact the Patient Relations representative (dial extension 2915) during normal business hours (or)
2. Contact the appropriate nurse manager (on your unit) or the nursing supervisor through the hospital operator (dial 0)
To submit a written complaint:
Raising a concern will not compromise your current or future care from any Cells4health.